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  1. Shuttle service is available to and from various major hotels in Hong Kong Island, Kowloon and the New Territories. Please check the complete list at https://rajahtravel.com/vigor-terms Private transfer is recommended if your accommodation is not listed.
  2. Scheduled service operates from 7:00 AM to 10:00 PM. If your flight schedule is beyond or outside these timings, private transfer is recommended.
  3. To avail of the shuttle service, approach Vigor information desk at counter B01 in the Arrival Hall. Present your voucher and have your luggage tagged. Waiting area is available for your convenience.
  4. Only children aged 3 years old and below are free of charge (FOC). However, in the event that seats are not available, child must sit with their accompanying adult.
  5. Each paying passenger can check-in a maximum of two (2) pieces of baggage, total dimensions per bag shall not exceed 158 cm (62 inches) – regular sized suitcase. These dimensions include wheels, handles and side pockets.
  6. Maximum weight per bag shall not exceed 20 kg (44 lbs).
  7. Oversized and excess baggage are subjected to the availability of storage space on coach, and surcharge may be levied.
    1. LUGGAGE (payment for the excess luggage should be given directly to Vigor)
    2. Third luggage = HK$50
    3. Big items i.e. (LCDs, TV, etc) = Full price of a seat
  8. Pick-up from the hotel to the airport is at least 4 hours before scheduled departure time.
  9. Due to traffic conditions, pick-up waiting time may be extended up to 15 minutes.
  10. Guest must be at the designated pick-up area 10-15 minutes (hotel concierge/ lobby) before the scheduled departure time to avoid being tagged as No Show.
  11. Services may be suspended when the Tsing Ma Bridge is declared "CLOSED" due to force Majeure situation.
  12. Any cancellation request must be sent at least 3 working days before scheduled service to avoid penalty.
  13. Same day cancellation and "No-Show" will incur 100% penalty.
  14. In case of any flight cancellation and/or delays, please notify:
    1. While in the Philippines, Rajah Travel at telephone (632) 894 0886 local 7268 and email at webinquiry@rajahtravel.com. Office hours are as follows:
      1. Monday to Friday – 8:30 am to 5:30 pm
      2. Saturday – 8:30 am to 12:30 pm
    2. While in Hong Kong, Vigor Airport Shuttle Services at hotline number (852) 2739 3828
  15. Tipping is non-compulsory